Privacy Policy
Last updated: 17 July 2026
Gaia respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it and your rights.
Who we are
Gaia is a café and bistro located at The Street, East Bergholt, Suffolk, CO7 6TB.
For questions about this policy or how we use your information, contact us at:
Email: hello@gaiasuffolk.com
Business name: [insert registered business or sole trader’s full name]
Information we collect
We may collect:
Your name and email address
Your telephone number, if you provide it
Booking details, including the date, time and number of guests
Dietary requirements or allergy information that you choose to provide
Information submitted through our website or by email
Your mailing-list preferences
Basic technical information collected through website cookies or analytics
How we use your information
We use your information to:
Respond to enquiries
Arrange and manage table reservations
Accommodate dietary requirements where possible
Send news about menus, events and Gaia, if you have joined our mailing list
Operate, maintain and improve our website
Meet our legal and regulatory obligations
We only use your information when we have a lawful reason to do so. This may be to respond to a booking request, fulfil an agreement with you, meet a legal obligation, pursue our legitimate business interests or act with your consent.
Dietary or allergy information may reveal health information. We only use information you provide voluntarily and for the purpose of managing your booking safely.
Mailing list
We will only add you to our mailing list when you have actively signed up. Booking a table or contacting Gaia does not automatically subscribe you.
You can unsubscribe at any time using the link in our emails or by contacting us. Withdrawing your consent will not affect how we used your information before you withdrew it.
Sharing your information
We may use trusted service providers to operate our website, email and mailing list. They may process information on our behalf only when necessary to provide those services.
We do not sell your personal information.
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that appropriate data-protection safeguards are in place.
How long we keep your information
We keep booking and enquiry information only for as long as reasonably necessary to manage your request, resolve any issues and meet legal requirements.
Mailing-list information is retained until you unsubscribe or we stop using the mailing list. We may keep a limited record of your unsubscribe request to ensure that we do not contact you again.
Cookies
Our website may use essential cookies to function correctly and optional cookies for analytics or other features. Where required, optional cookies will only be used with your consent.
You can manage your choices through the website’s cookie settings or your browser. Please see our cookie notice for more information.
You can also complain to the Information Commissioner’s Office, although we would appreciate the opportunity to address your concern first.
Changes to this policy
We may update this policy when our website, services or legal responsibilities change. The latest version will always appear on this page.